Refund & Return Policy

 

At PetRise, we are committed to providing quality products and outstanding customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging with all included accessories, manuals, and tags.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns requested after the 7-day return period will not be accepted.

Refund Eligibility

Once we receive and inspect your returned item, we will notify you of the status of your refund request.

If your return is approved, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or the product was received damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request promptly, please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos of the item and its packaging.

If your claim is approved, we will provide a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or custom-made products.
• Gift cards.
• Final sale or clearance items.
• Perishable goods.
• Opened hygiene or personal care products.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item was received damaged or defective.
• An incorrect item was delivered.
• The return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled only before they have been processed for shipment. Once an order has been shipped, it can no longer be canceled and must follow the return procedure outlined above.

Contact Us

If you have any questions or would like to request a return or refund, please contact us:

Email: support@[yourstore].com

Business Name: [PetRise]

We appreciate your trust in [Your Store Name] and are committed to resolving all return and refund requests promptly and fairly.